I have talked about setting boundaries and protecting your mental health over the past few weeks. I am going to shift gears and talk about conflict resolution over the next few weeks. Most of this is common sense but I have found that unless I actively have a plan, it is impossible to stay on track and remain calm.
The fact of the matter is that conflict is a part of life and there will always be tenants upset about something. Some conflict is inevitable but our mindset when we enter a conversation is very important. Tenants get upset at a variety of issues from late payments to lease violations. They often feel they are justified and have the right to do whatever it is they have done. Many times this can lead to an unpleasant conversation that we would much rather avoid!
Here’s the deal, conflict is like that unexpected guest who shows up uninvited to the party. It can be uncomfortable to deal with and most of us avoid it whenever possible. But, when you self-manage your rental properties, dealing with conflict is just part of the job description. The good news is, there are ways to handle it like a pro and minimize the stress that comes with it.
First off, let’s talk about reframing your perspective. Remember, it’s not personal! Instead of seeing conflict as a personal attack or a sign of failure, think of it as an opportunity for growth and improvement. It’s like a puzzle waiting to be solved. LOL. I know that might be a stretch but the point is that by shifting your mindset, you can approach conflict with a sense of calm and openness, rather than dread or defensiveness.
Next, let’s talk about communication. It really is the golden ticket to resolving conflict like a pro. When tensions are running high, instead of shutting down, take a deep breath and stay neutral. Listen actively, speak calmly, and attempt to understand what the tenant is upset about before trying to respond. It’s like oiling the gears of a rusty machine. Being able to effectively communicate keeps things running smoothly, even when there are bumps in the road.
Conflicts with tenants will happen. The key is to stay calm, not taking it personally and focusing on solving the issue.
