Blog

Landlords contact me all the time because they are extremely worried and upset about a tenant who has moved someone into their rental that is not on the lease.  They want to know what to do. This used to really bother me as well.  I manage a large number and variety...

Let’s talk about active listening which can be a game-changing skill for conflict resolution.  Too many of us don’t have this skill.

This week, let’s talk about a game-changing approach to resolving conflicts: focusing on solutions, not blame.

Let’s talk about staying calm and putting yourself in their shoes and empathizing when things are getting tense.

When someone’s firing off at you like a cannon, taking a breather might feel like the last thing you want to do.  LOL. I can see you rolling your eyes at me! 

Let’s talk about prevention. Knowing your legal rights isn’t just about reacting to conflicts. 

This week, let’s talk about knowing your legal rights as a landlord or property manager. You must know your legal rights before you can attempt to resolve an issue.  When you feel confident that you know what your rights are, it’s like having a superpower in your back pocket.

I have talked about setting boundaries and protecting your mental health over the past few weeks.  I am going to shift gears and talk about conflict resolution over the next few weeks.  Most of this is common sense but I have found that unless I actively have a plan,...

Do you keep detailed records?   Do you have everything documented, from rent payments to maintenance requests?  Do you fully document problem tenants or situations that went from bad to worse?